ABOUT US
About 'Platinum Trade Services Group'
Platinum Trade Services Group is a Australian family business that brings appliance repair, electrical, refrigeration, plumbing, gas and project work together under one accountable partner, so businesses and homeowners across Australia have one number to call when something stops working.
OUR STORY
Built On Turning Up And Finishing The Job
We started in 2008 with a simple frustration shared by almost every customer we met, which was that too many trades attended a job without ever owning the outcome. More than 150,000 service calls later, we still run the business the same way, adding trades and technicians only when we could deliver them to the standard our customers already relied on.
OUR VALUES
Honest Advice And Work Done Properly
We believe you deserve a clear explanation of what has gone wrong, a straight answer on whether a repair or a replacement makes better sense, and a price you agree to before any extra work begins. Our licensed technicians are trained to find the real fault rather than patch over it, because a repair that holds is the only result worth charging you for.
Our Simple Step By Step Process
1
Get in Touch
Call us or send an enquiry and tell us what has gone wrong, and we will take down the equipment details, the fault and how urgently you need us there.
2
Right Technician
Our team matches your job to the right trade, confirms a suitable attendance time and sends your technician the full details so they arrive prepared.
3
Diagnose & Explain
Your technician investigates the real fault and explains what has been found, with a clear quotation before any extra parts or labour go ahead.
4
Completed & Confirmed
We complete the works, test the equipment and hand over your reports, compliance certificates and invoice so you know exactly what was done.
Why Trades Across Australia Trust Us
Six Trades, One Partner
Appliance repair, electrical, refrigeration, plumbing, gas and projects sit under one roof, so you never have to work out which contractor is responsible.
We Own The Outcome
We do not simply attend a job and move on, we stay accountable from your first call through to the moment your equipment is working properly again.
Since 2008
We have served Australian homes and businesses for nearly two decades, with more than 150,000 service jobs completed across residential and commercial work.
Licensed And Accredited
Our technicians and electricians are fully licensed, and we are an approved service and warranty agent for recognised equipment brands.
Updates You Never Chase
You get confirmed attendance times, progress updates through the job and a plain explanation of what was found and what it takes to put it right.
Honest, Practical Advice
We will tell you when a repair makes sense and when replacement is the smarter investment, because advice you can trust is worth more than a quick sale.
Ready To Get Your Equipment Working Again
Tell us what has gone wrong and we will match your job to the right technician, confirm a time that suits you and get things moving from there.