SUPERMARKET REFRIGERATION REPAIRS AUSTRALIA
Protect Your Stock, Your Shelves and Sales
Our supermarket refrigeration repairs across Australia get cases, cool rooms and freezers back to temperature quickly, protecting stock and keeping shelves full.
RETAIL REFRIGERATION REPAIRS AUSTRALIA
A Warm Case Means Wasted Stock
When a dairy case or freezer fails, thousands of dollars of stock can be lost in hours. Staff scramble to move product and shelves are left bare. Food safety records come under pressure while you wait for a technician to call back.
Appliance Repair & Services Guides
Everything you need to know about working with Platinum Trade Services Group in one guide. Find out what we repair, install and maintain.
AUSTRALIAN SUPERMARKET EQUIPMENT REPAIRS
Refrigeration Faults Found and Fixed Fast
Our licensed refrigeration mechanics diagnose compressors, controllers, fans, defrost systems and refrigerant leaks. The real fault is found, explained and repaired properly. Where possible, the repair is completed on the spot to protect your stock.
What Australian Businesses And Homeowners Say About Us
Kept Fully Informed Even When Parts Failed
Amazing service, communication and professionalism. Platinum went above and beyond with communication and trying to solve the problem. My oven couldn’t be fixed due to the poor service of the Teka agent in Australia. Brad kept me up to date with what was happening. I would recommend Platinum over any other company I have used in the past. Regards Jenni
PROBIZ production
Fridge Repaired With A Call Before Every Visit
It was great service, came and checked the problem. And ordered the part to fix the problem. The fridge freezer was not even 1 year old. They came today and replaced the part. They called a day or two before to set a time and on the day called me to say how long until they get here. I think that was great as not many call to set a day and then call you to say you’re next and how long until they get here. It is now working well. Thank you.
Craig Haywood
Warranty Handled Professionally And Dryer Fixed Fast
Initially it was a warranty issue which was handled with such professionalism I was very impressed. I then had Jamie come back to fit a drainage hose to my Bosch heat pump dryer. He did it in under 20 minutes! So very, very happy. Thank you Jamie. I would recommend Platinum in a heartbeat!
gale rust
Outstanding Communication And Accurately Diagnosed Warranty Repairs
I had Platinum Services to repair our freezer under warranty. Quite simply every aspect of this company is outstanding. The office is so obliging and accommodating. They own every interaction and do what they say they will do. Furthermore they chase up the part supplier and keep you informed at every step of the way. They are pleasant and unbeatable. The repair team attend on time and get the fault accurately diagnosed in a timely manner. They are friendly, informative and leave no mess behind. I am refreshed to know that such an awesome company exists and have no hesitation in recommending them 100%. A pat on the back and appreciation to all concerned.
Greg Haines
Fast Booking, Clear Answers And Fair Pricing
Excellent, prompt communication while I was enquiring about a quote and booking via text. I made a tentative booking for the next day and they text me with the offer to do the job that afternoon as the technician was ahead of time. Got a call from the tech to say on the way and a text confirming this too. The tech arrived and was happy to answer questions and explain the issue with the ice maker and water dispenser in my fridge. The work was done within an hour and he was neat and tidy. Explained the cause and how he resolved it and showed videos too. When finished he was happy to take a quick look at another appliance and offer advice on what was required to fix it. Payment was quick and easy online and the job was well priced. Will definitely call on this company again and can highly recommend! Very happy with the service, price, advice, speed and attention to detail… and what a lovely polite technician too. Greatly appreciated! 5 Stars
Chelley
Espresso Machine Repaired In Just Over 24 Hours
I had been referred to Platinum Services SA by Breville for repair to my espresso machine under warranty. The communication and professionalism of Platinum Services SA is second to none. From the time my repair work was booked in, right up until the end, I received regular information and updates about the progress of my repair, and even when it was time to collect my machine, they even included their opening hours in with the notification message, so that it was very easy to collect my machine. The entire process was quite impressive, just over 24 hours after dropping my machine off for repair, my repair was complete! Small touches added to the perfect service, like using a magnetic sticker to identify my machine, rather than an adhesive sticker which would have been a pain to remove. I would highly recommend going to Platinum Services SA for any appliance repair work, irrespective of in warranty or out of warranty. Thanks for the fantastic service!
Andrew Bensch
Honest Service And Charges Dismissed Without Question
Recently had my Hisense Smart TV looked at by Platinum Services SA. Unfortunately, due to the TV being from another region, they weren’t able to fix the issue. However, I was really impressed with the effort they put in. They tried their best, explained the situation clearly, and even dismissed the charges as it was a learning curve for their team. I truly appreciate their honesty and professionalism, and it gives me confidence knowing I can rely on their great service in the future. Highly recommend!
Dylan Kiarra
On Time Delivery And Install Despite Atrocious Weather
Platinum Services arrived on time early in the morning, which was a pleasant surprise as we live 50km from their base of operations AND they came out in absolutely atrocious weather. Our Hisense 75 TV was being exchanged due to an unusual fault and Platinum arrived with a brand new replacement and proceeded to unpack and install it in an efficient manner. Very happy with their service and Hisense support did a great job too. 10/10
Mark Widdall
Install Issue Put Right By Responsive Team
I had a great experience with this company, last Thursday I had my stacking kit installed, and my dryer placed on it, it didn’t work out, so Georgia sent Shawn and Adam out and they fixed the issue. I am a very happy customer
scott cripps
SUPERMARKET DISPLAY FRIDGE REPAIRS AUSTRALIA
Display Cases Holding Safe Temperatures
Open deck cases, upright display fridges and island freezers must hold temperature through a full day of trade. We check airflow, coils, seals, drains and controls. The case is tested under load before the job is closed.
Why Trades Across Australia Trust Us
Six Trades, One Partner
Appliance repair, electrical, refrigeration, plumbing, gas and projects sit under one roof, so you never have to work out which contractor is responsible.
We Own The Outcome
We do not simply attend a job and move on, we stay accountable from your first call through to the moment your equipment is working properly again.
Since 2008
We have served Australian homes and businesses for nearly two decades, with more than 150,000 service jobs completed across residential and commercial work.
Licensed And Accredited
Our technicians and electricians are fully licensed, and we are an approved service and warranty agent for recognised equipment brands.
Updates You Never Chase
You get confirmed attendance times, progress updates through the job and a plain explanation of what was found and what it takes to put it right.
Honest, Practical Advice
We will tell you when a repair makes sense and when replacement is the smarter investment, because advice you can trust is worth more than a quick sale.
AUSTRALIAN SUPERMARKET FREEZER REPAIRS
Beyond Refrigeration, the Whole Store Covered
Deli slicers, bakery ovens, hot chicken cabinets and coffee machines are covered too. Electrical, plumbing and gas work are handled in house. One partner looks after the store and takes responsibility for the outcome.
COMMERCIAL SUPERMARKET REFRIGERATION SERVICE AUSTRALIA
Clear Costs and Honest Advice
We explain what we have found and give you a clear quotation before any additional work proceeds. You get honest advice on whether repair or replacement makes better commercial sense. You approve the work first, so there are no surprise invoices.
Talk To A Team That Answers The Phone
FAQs About Supermarkets
We treat refrigeration failures as urgent because stock is at risk. We coordinate a licensed refrigeration mechanic and confirm an attendance time straight away. Emergency and after hours support is available. We service locations across Australia, including support for multi site retailers.
We repair display fridges, open deck cases, island and upright freezers, cool rooms and freezer rooms. We also look after deli, bakery and hot food equipment, along with electrical, plumbing and gas work. All work is completed by licensed technicians. We are an approved service and warranty agent for a range of recognised commercial equipment brands.
Tell us the equipment type, its location in the store, the brand and model, and the fault. Current temperature readings and any alarm codes are very helpful. We also ask for site access details, trading hours and the best contact on site. Your technician receives this before they arrive.
Your technician explains what has been found and you receive a clear quotation before anything proceeds. If parts are not available locally, we can often source them interstate and advise cost and lead time first. We can discuss temporary measures to protect stock where practical. We stay accountable until the equipment is working reliably.
The equipment is tested after the repair to confirm it reaches and holds the correct temperature. Your technician explains what was done and why the fault occurred. You receive a service report, along with any compliance documentation that applies. These records support your food safety and maintenance files.
Yes, scheduled maintenance is available for single stores and multi site retailers. Regular servicing keeps coils clean, reduces energy use and lowers the risk of stock loss. Our workmanship and supplied parts are backed, and parts carry the applicable manufacturer or supplier warranty. Any concern after a service is assessed promptly.
Ready To Get Your Equipment Working Again
Tell us what has gone wrong and we will match your job to the right technician, confirm a time that suits you and get things moving from there.