Last updated: 25 September 2026
Platinum Trade Services (“we”, “us”, “our”) is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We handle Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We use your Personal Information to provide and improve our services. By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Types of Data Collected
Personal Data
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, business names, service and billing addresses, email addresses, phone numbers, appliance and equipment details, and service history.
This Personal Information is obtained in many ways, including correspondence, by telephone, by SMS, by email, via our website, through usage data and cookies, and from third parties such as manufacturers, warranty providers, insurers, real estate agents and strata managers who arrange service on your behalf. We do not guarantee the content or privacy practices of third-party websites we link to.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our technicians and service partners so they can complete your job, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing or using the unsubscribe link in any marketing email.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Usage Data
Usage Data is collected automatically when you use our website. Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how the site is used so we can improve it. Most browsers let you refuse or delete cookies through their settings. If you disable cookies, some parts of our website may not function as intended.
Use of Your Personal Data
We may use Personal Data for the following purposes:
- To provide and maintain our services, including quoting, scheduling, carrying out repairs and maintenance, ordering parts, invoicing and monitoring the usage of our website.
- To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding your job, appointment reminders and service-related communications.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those you have already enquired about, unless you have opted not to receive such information.
- To manage your requests and to attend to your enquiries and complaints.
- To meet our legal obligations, including work health and safety, electrical, gas and plumbing compliance, and warranty and record-keeping requirements.
Disclosure of Your Personal Data
We may disclose your Personal Information to:
- our employees, technicians, contractors and service partners, so they can attend your site and complete your job;
- equipment manufacturers, distributors and warranty providers, where a repair is carried out under warranty or a manufacturer authorisation;
- parts suppliers, where a part must be ordered for your appliance;
- third parties who engage us on your behalf, such as insurers, real estate agents, strata managers or facility managers;
- our professional advisers, payment processors and IT service providers; and
- law enforcement or public authorities, where we are required to do so by law or in response to a valid request (for example, from a court or government agency).
Retention of Your Personal Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, where we are required to retain your data to comply with applicable laws, or to support warranty and compliance records), to resolve disputes, and to enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.
Transfer of Your Personal Data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.
Security of Your Personal Data
We take reasonable steps to protect the Personal Information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure storage and staff confidentiality obligations. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Accessing and Correcting Your Personal Information
You may request access to the Personal Information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We may need to verify your identity before releasing information. In most cases access is free, though we may charge a reasonable fee for the time and cost of retrieving and supplying large or complex requests. If we refuse a request, we will tell you why in writing.
Children’s Privacy
Our services are directed to businesses and adult consumers. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us and we will take reasonable steps to delete it.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your Personal Information, please contact us using the details below. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct or complain about the handling of your Personal Information, you can reach us on 1300 358 703 or through our contact page.