Last updated: 25 September 2026

These Terms and Conditions govern the supply of appliance and equipment repair, maintenance and installation services by Platinum Trade Services (“we”, “us”, “our”) to you, the customer. By booking a service with us, you accept these terms.

1. Our Services

We provide repair, maintenance, installation and emergency call-out services for commercial and domestic appliances and equipment. Work is carried out by licensed technicians in accordance with the relevant Australian standards and applicable electrical, gas and plumbing licensing requirements.

2. Bookings and Access

When you book a service, you agree to provide accurate details about the equipment, the fault and the site. You must ensure that safe and unobstructed access to the equipment is available at the agreed time, that the site complies with work health and safety requirements, and that an adult over 18 is present where required.

If our technician cannot gain access, the equipment is not accessible, or the site is unsafe, we may be unable to complete the work and a call-out fee may still apply.

3. Quotes, Estimates and Call-Out Fees

A service call-out fee applies to attendance and diagnosis, and is payable whether or not the equipment is repaired. We will advise the applicable fee before we attend.

Any quote we provide is based on the information available at the time and remains valid for 30 days unless stated otherwise. Estimates are not fixed prices. If additional faults, parts or labour are identified once work begins, we will contact you for approval before proceeding with any additional cost.

4. Parts

Parts are ordered on your authorisation. Some parts are special-order or non-stocked items and may be non-returnable once ordered. Lead times for parts are outside our control and depend on supplier and manufacturer availability. Where a part is no longer available, we will advise you and discuss the available options.

5. Uneconomical Repairs

Following diagnosis, we may advise that a repair is uneconomical or that the equipment has reached the end of its serviceable life. In that case the call-out and diagnostic fee remains payable, and you may choose not to proceed with the repair.

6. Payment

Unless we have agreed account terms with you in writing, payment is due on completion of the work. Where account terms apply, invoices are payable within the period stated on the invoice. We may require a deposit for parts or for larger works. We may charge interest and reasonable recovery costs on overdue amounts. Title in any parts supplied remains with us until payment is received in full.

7. Cancellations and Rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. Cancellations made with less than 24 hours’ notice, or where our technician attends and cannot access the site, may incur a fee equal to the call-out charge.

8. Workmanship and Parts Warranty

We warrant our workmanship for three months from the date of completion, and parts we supply are covered by the applicable manufacturer’s warranty. This warranty does not cover faults unrelated to the work performed, further deterioration of equipment we advised was at end of life, misuse, neglect, accidental damage, power surges, incorrect operation, or work subsequently carried out by others.

9. Manufacturer Warranty and Authorised Service

Where we attend as an authorised service agent under a manufacturer’s warranty, that manufacturer’s terms apply to the repair. Using an unauthorised service agent on equipment under warranty may void that warranty. It is your responsibility to tell us if the equipment is under manufacturer warranty at the time of booking.

10. Goods Left for Repair

Where equipment is left with us for repair, it must be collected within 30 days of us notifying you that the work is complete or that the repair will not proceed. Storage fees may apply after that period. Uncollected goods may be disposed of in accordance with applicable state or territory law once the required notice period has passed.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in these terms excludes, restricts or modifies those rights.

12. Liability

Subject to clause 11 and to the extent permitted by law, our liability for any claim arising out of the supply of our services is limited, at our option, to re-supplying the services or paying the cost of having the services supplied again. To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of stock, loss of revenue or business interruption.

Pre-existing faults, corrosion, wear, or concealed defects in equipment or in the surrounding electrical, gas, water or drainage services are not our responsibility, and we are not liable for loss arising from equipment failure that is not caused by our work.

13. Privacy

We handle your personal information in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The version published on this page at the time you book applies to that booking.

15. Contact

For any questions about these Terms and Conditions, call us on 1300 358 703 or get in touch through our contact page.