Our slushie machine repairs for Australian businesses get your bowls freezing and pouring again, so a popular profit line is not left sitting idle.
A slushie machine that will not freeze, leaks syrup across the counter or makes a grinding noise is hard to ignore. Customers notice the empty bowls straight away. In summer, every day out of action is money you do not get back.
Everything you need to know about working with Platinum Trade Services Group in one guide. Find out what we repair, install and maintain.
Our technicians check the refrigeration system, auger motors, gearboxes, seals, taps and controls to find the real fault. You get a clear explanation of what failed. Where possible, we complete the repair on the spot and test it before leaving.
Amazing service, communication and professionalism. Platinum went above and beyond with communication and trying to solve the problem. My oven couldn’t be fixed due to the poor service of the Teka agent in Australia. Brad kept me up to date with what was happening. I would recommend Platinum over any other company I have used in the past. Regards Jenni
It was great service, came and checked the problem. And ordered the part to fix the problem. The fridge freezer was not even 1 year old. They came today and replaced the part. They called a day or two before to set a time and on the day called me to say how long until they get here. I think that was great as not many call to set a day and then call you to say you’re next and how long until they get here. It is now working well. Thank you.
Initially it was a warranty issue which was handled with such professionalism I was very impressed. I then had Jamie come back to fit a drainage hose to my Bosch heat pump dryer. He did it in under 20 minutes! So very, very happy. Thank you Jamie. I would recommend Platinum in a heartbeat!
I had Platinum Services to repair our freezer under warranty. Quite simply every aspect of this company is outstanding. The office is so obliging and accommodating. They own every interaction and do what they say they will do. Furthermore they chase up the part supplier and keep you informed at every step of the way. They are pleasant and unbeatable. The repair team attend on time and get the fault accurately diagnosed in a timely manner. They are friendly, informative and leave no mess behind. I am refreshed to know that such an awesome company exists and have no hesitation in recommending them 100%. A pat on the back and appreciation to all concerned.
Excellent, prompt communication while I was enquiring about a quote and booking via text. I made a tentative booking for the next day and they text me with the offer to do the job that afternoon as the technician was ahead of time. Got a call from the tech to say on the way and a text confirming this too. The tech arrived and was happy to answer questions and explain the issue with the ice maker and water dispenser in my fridge. The work was done within an hour and he was neat and tidy. Explained the cause and how he resolved it and showed videos too. When finished he was happy to take a quick look at another appliance and offer advice on what was required to fix it. Payment was quick and easy online and the job was well priced. Will definitely call on this company again and can highly recommend! Very happy with the service, price, advice, speed and attention to detail… and what a lovely polite technician too. Greatly appreciated! 5 Stars
I had been referred to Platinum Services SA by Breville for repair to my espresso machine under warranty. The communication and professionalism of Platinum Services SA is second to none. From the time my repair work was booked in, right up until the end, I received regular information and updates about the progress of my repair, and even when it was time to collect my machine, they even included their opening hours in with the notification message, so that it was very easy to collect my machine. The entire process was quite impressive, just over 24 hours after dropping my machine off for repair, my repair was complete! Small touches added to the perfect service, like using a magnetic sticker to identify my machine, rather than an adhesive sticker which would have been a pain to remove. I would highly recommend going to Platinum Services SA for any appliance repair work, irrespective of in warranty or out of warranty. Thanks for the fantastic service!
Recently had my Hisense Smart TV looked at by Platinum Services SA. Unfortunately, due to the TV being from another region, they weren’t able to fix the issue. However, I was really impressed with the effort they put in. They tried their best, explained the situation clearly, and even dismissed the charges as it was a learning curve for their team. I truly appreciate their honesty and professionalism, and it gives me confidence knowing I can rely on their great service in the future. Highly recommend!
Platinum Services arrived on time early in the morning, which was a pleasant surprise as we live 50km from their base of operations AND they came out in absolutely atrocious weather. Our Hisense 75 TV was being exchanged due to an unusual fault and Platinum arrived with a brand new replacement and proceeded to unpack and install it in an efficient manner. Very happy with their service and Hisense support did a great job too. 10/10
I had a great experience with this company, last Thursday I had my stacking kit installed, and my dryer placed on it, it didn’t work out, so Georgia sent Shawn and Adam out and they fixed the issue. I am a very happy customer
Slushie machines work hardest when the weather is hottest. A scheduled service cleans condensers, replaces worn seals and checks freezing performance ahead of peak season. It is a simple way to avoid a breakdown when demand is highest.
Appliance repair, electrical, refrigeration, plumbing, gas and projects sit under one roof, so you never have to work out which contractor is responsible.
We do not simply attend a job and move on, we stay accountable from your first call through to the moment your equipment is working properly again.
We have served Australian homes and businesses for nearly two decades, with more than 150,000 service jobs completed across residential and commercial work.
Our technicians and electricians are fully licensed, and we are an approved service and warranty agent for recognised equipment brands.
You get confirmed attendance times, progress updates through the job and a plain explanation of what was found and what it takes to put it right.
We will tell you when a repair makes sense and when replacement is the smarter investment, because advice you can trust is worth more than a quick sale.
From single bowl countertop units to multi barrel frozen drink machines, one team looks after the lot. Refrigeration, electrical and appliance repair sit under one roof. That means one call, one accountable partner and no finger pointing.
We explain the fault and provide a clear quotation before any additional work proceeds. If the machine is not worth repairing, we will tell you honestly. You know the cost, approve the work and get the outcome you need.
We coordinate the right technician and confirm an attendance time as soon as you log the job. Many faults are repaired on the first visit once diagnosed. We service locations across Australia, including support for multi site customers. Emergency and after hours support is available when the breakdown is critical.
We repair and service commercial slushie, slush and frozen drink machines used in petrol stations, convenience stores, cinemas, cafes and quick service restaurants. That includes single, twin and triple bowl units along with barrel style machines. Our team includes licensed refrigeration mechanics and electricians. We are also an approved service agent for a range of recognised commercial equipment brands.
Please provide the machine brand and model, the fault and any error codes on the display. Let us know if the machine is leaking, not freezing, over freezing or making unusual noises. We also ask for site access details, trading hours and a contact on site. Your technician gets this information before they arrive.
Your technician stops and explains what has been found. You receive a clear recommendation and quotation for any additional parts, labour or trades. Nothing proceeds until you approve it. If parts must be sourced interstate, we confirm the cost and lead time before ordering.
We run the machine after the repair and confirm it freezes to the right consistency and dispenses cleanly. Leaks, noises and electrical safety are all checked. Your technician explains what was done and why the fault occurred. A service report is provided for your records.
Yes, we install new slushie machines and offer scheduled maintenance to keep them reliable. Regular servicing extends the life of seals, motors and refrigeration components. Our workmanship and supplied parts are backed, and parts carry the applicable manufacturer or supplier warranty. If a concern arises after a service, we assess it promptly.
Tell us what has gone wrong and we will match your job to the right technician, confirm a time that suits you and get things moving from there.
Lovely people. Totally professional and experts in the area of washing machines. Called Platinum Services and Jamie fixed my washing machine quickly and no mess. It now works beautifully. Staff are so pleasant to talk to. Recommend them highly.
The installation guys were very professional answering any questions and completing the job connecting the internet and making sure all was satisfactory for me before they left.
After waiting a month for a different company to repair our faulty fridge and not hearing anything back, contacted Platinum and they had it repaired within 24hrs! Excellent service, would highly recommend
Staff were friendly and explained the service and costs well. They were also very responsive to messages while my unit was being serviced and kept me in the loop with the status of the repair. Would recommend!
I had my TV replaced under warranty. Brandon the technician was extremely professional, kind and helpful. Highly recommend the Platinum Services SA team.
I had a great experience with this company, last Thursday I had my stacking kit installed, and my dryer placed on it, it didn’t work out, so Georgia sent Shawn and Adam out and they fixed the issue. I am a very happy customer
Fantastic service. On time, quality work, and only too happy to make the time of repair work with my schedule. Highly recommended.
Platinum Services arrived on time early in the morning, which was a pleasant surprise as we live 50km from their base of operations AND they came out in absolutely atrocious weather. Our Hisense 75 TV was being exchanged due to an unusual fault and Platinum arrived with a brand new replacement and proceeded to unpack and install it in an efficient manner. Very happy with their service and Hisense support did a great job too. 10/10
Jamie serviced our dishwasher. He was punctual, friendly and professional. Thanks for a great job. Jo
Great communication, service was above and beyond excellent. Installation was perfect and completed in a matter of minutes. Including all packaging collected giving us peace of mind. Top service