APPLIANCE REPAIR Hervey Bay
Repair, Install And Maintain In One Place
COMMERCIAL APPLIANCE REPAIRS Hervey Bay
Told To Replace When A Repair Would Do?
Appliance Repair & Services Guides
Everything you need to know about working with Platinum Trade Services Group in one guide. Find out what we repair, install and maintain.
MULTI SITE MAINTENANCE Hervey Bay
Honest Advice On Whether To Repair Or Replace
What Australian Businesses And Homeowners Say About Us
Kept Fully Informed Even When Parts Failed
Amazing service, communication and professionalism. Platinum went above and beyond with communication and trying to solve the problem. My oven couldn’t be fixed due to the poor service of the Teka agent in Australia. Brad kept me up to date with what was happening. I would recommend Platinum over any other company I have used in the past. Regards Jenni
PROBIZ production
Fridge Repaired With A Call Before Every Visit
It was great service, came and checked the problem. And ordered the part to fix the problem. The fridge freezer was not even 1 year old. They came today and replaced the part. They called a day or two before to set a time and on the day called me to say how long until they get here. I think that was great as not many call to set a day and then call you to say you’re next and how long until they get here. It is now working well. Thank you.
Craig Haywood
Warranty Handled Professionally And Dryer Fixed Fast
Initially it was a warranty issue which was handled with such professionalism I was very impressed. I then had Jamie come back to fit a drainage hose to my Bosch heat pump dryer. He did it in under 20 minutes! So very, very happy. Thank you Jamie. I would recommend Platinum in a heartbeat!
gale rust
Outstanding Communication And Accurately Diagnosed Warranty Repairs
I had Platinum Services to repair our freezer under warranty. Quite simply every aspect of this company is outstanding. The office is so obliging and accommodating. They own every interaction and do what they say they will do. Furthermore they chase up the part supplier and keep you informed at every step of the way. They are pleasant and unbeatable. The repair team attend on time and get the fault accurately diagnosed in a timely manner. They are friendly, informative and leave no mess behind. I am refreshed to know that such an awesome company exists and have no hesitation in recommending them 100%. A pat on the back and appreciation to all concerned.
Greg Haines
Fast Booking, Clear Answers And Fair Pricing
Excellent, prompt communication while I was enquiring about a quote and booking via text. I made a tentative booking for the next day and they text me with the offer to do the job that afternoon as the technician was ahead of time. Got a call from the tech to say on the way and a text confirming this too. The tech arrived and was happy to answer questions and explain the issue with the ice maker and water dispenser in my fridge. The work was done within an hour and he was neat and tidy. Explained the cause and how he resolved it and showed videos too. When finished he was happy to take a quick look at another appliance and offer advice on what was required to fix it. Payment was quick and easy online and the job was well priced. Will definitely call on this company again and can highly recommend! Very happy with the service, price, advice, speed and attention to detail… and what a lovely polite technician too. Greatly appreciated! 5 Stars
Chelley
Espresso Machine Repaired In Just Over 24 Hours
I had been referred to Platinum Services SA by Breville for repair to my espresso machine under warranty. The communication and professionalism of Platinum Services SA is second to none. From the time my repair work was booked in, right up until the end, I received regular information and updates about the progress of my repair, and even when it was time to collect my machine, they even included their opening hours in with the notification message, so that it was very easy to collect my machine. The entire process was quite impressive, just over 24 hours after dropping my machine off for repair, my repair was complete! Small touches added to the perfect service, like using a magnetic sticker to identify my machine, rather than an adhesive sticker which would have been a pain to remove. I would highly recommend going to Platinum Services SA for any appliance repair work, irrespective of in warranty or out of warranty. Thanks for the fantastic service!
Andrew Bensch
Honest Service And Charges Dismissed Without Question
Recently had my Hisense Smart TV looked at by Platinum Services SA. Unfortunately, due to the TV being from another region, they weren’t able to fix the issue. However, I was really impressed with the effort they put in. They tried their best, explained the situation clearly, and even dismissed the charges as it was a learning curve for their team. I truly appreciate their honesty and professionalism, and it gives me confidence knowing I can rely on their great service in the future. Highly recommend!
Dylan Kiarra
On Time Delivery And Install Despite Atrocious Weather
Platinum Services arrived on time early in the morning, which was a pleasant surprise as we live 50km from their base of operations AND they came out in absolutely atrocious weather. Our Hisense 75 TV was being exchanged due to an unusual fault and Platinum arrived with a brand new replacement and proceeded to unpack and install it in an efficient manner. Very happy with their service and Hisense support did a great job too. 10/10
Mark Widdall
Install Issue Put Right By Responsive Team
I had a great experience with this company, last Thursday I had my stacking kit installed, and my dryer placed on it, it didn’t work out, so Georgia sent Shawn and Adam out and they fixed the issue. I am a very happy customer
scott cripps
WASHING MACHINE REPAIRS Hervey Bay
Keep Your Washer Running For Longer
Why Trades Across Australia Trust Us
Six Trades, One Partner
Appliance repair, electrical, refrigeration, plumbing, gas and projects sit under one roof, so you never have to work out which contractor is responsible.
We Own The Outcome
We do not simply attend a job and move on, we stay accountable from your first call through to the moment your equipment is working properly again.
Since 2008
We have served Australian homes and businesses for nearly two decades, with more than 150,000 service jobs completed across residential and commercial work.
Licensed And Accredited
Our technicians and electricians are fully licensed, and we are an approved service and warranty agent for recognised equipment brands.
Updates You Never Chase
You get confirmed attendance times, progress updates through the job and a plain explanation of what was found and what it takes to put it right.
Honest, Practical Advice
We will tell you when a repair makes sense and when replacement is the smarter investment, because advice you can trust is worth more than a quick sale.
FRIDGE AND FREEZER REPAIRS Hervey Bay
Keep Your Fridge Cold All Year Round
OVEN AND COOKTOP REPAIRS Hervey Bay
Cooktop Not Working? We Will Fix It
Talk To A Team That Answers The Phone
FAQs About Appliance Repair Hervey Bay
We book the earliest suitable attendance time when you call, and we confirm it with you so you are not left guessing. Our washing machine repairs cover locations across Australia, and we confirm coverage for your area when you book. Many common faults are fixed on the first visit. If a part has to be ordered, we tell you the expected lead time before going ahead.
We repair most major brands of front loader and top loader washing machines, along with vented, condenser and heat pump dryers. We are also an approved service and warranty agent for a range of recognised appliance brands. The one exception is Miele, which we do not repair. If your machine is outside what we can properly service, we will tell you honestly when you call.
Your technician tests the unit after the repair and checks that it is pulling down to the correct temperature. We explain what failed, what was replaced and what to watch over the next day. Fridges can take several hours to stabilise, and we tell you what to expect. If something does not seem right, call us and we will follow it up.
Yes, our workmanship and supplied parts are backed. If a concern arises after your fridge or freezer repair, we assess it promptly and take responsibility where it relates to our work. Parts carry the applicable manufacturer or supplier warranty. Consumer guarantees under Australian Consumer Law apply to all eligible services.
After the repair, we test the oven to confirm it reaches and holds temperature and produces steam where applicable. Gas and electrical connections are checked for safe operation. Your technician explains what was done and why. You receive the relevant reports, compliance certificates and invoice.
We coordinate the right trade and technician as soon as you call, and we confirm an attendance time. Emergency and after hours support is available when a critical oven fails. We service locations across Australia, including support for multi site customers. You are updated through the job so you never have to chase us.
Ready To Get Your Equipment Working Again
Tell us what has gone wrong and we will match your job to the right technician, confirm a time that suits you and get things moving from there.